Terrible service

it seems mr price does not care about customer service? I did a product request on the website 3 days ago. Still no reply from anybody. I went to access park branch yesterday looking for a jacket for my son, size 13-14 in black SKU: ***. on your website the pics are black jackets but no option for black jackets. Access park did not have so i asked to check on the system. it showed 2 at kenilworth centre & 4 at ottery branch. I go to kenilworth centre & they don't have anything & the sales assistant immediately tells me she cannot call ottery because they don't pick up their phones. So i just got back from ottery & not 1 jacket. So why is the system showing stock in stores but there are no stock? surely 4 jackets were not sold yesterday at ottery? Either a glitch in your system or stock not accounted for & missing i would assume? Something you should look at. Anyway, i went all the way for nothing to ottery as well. Please can you locate this jacket for me so i can buy it? I cannot be driving around cape town from store to store as your staff cannot help me & then get to the stores only for no stock. no response via website queries. there is no email addresses to send emails. left a message on twitter as well & tried whatsapp. nothing.