Terrible Service at Mr Price Gateway

<p>On the 25/07/2017 I went to Mr Price Gateway for an exchange, I didn’t have a receipts but the Item that I purchased had the tag to show that it was from</p> <p>Mr price , when I went to the security she advise me that they do not do exchanges if u don’t have a receipts for an item which is less then R 100.00</p> <p>I requested to speak to the manager , the security called the store manager , his name was Mandla , he told me the same thing that the security told me</p> <p>That they DO NOT DO EXCHANGES FOR AN ITEM WHICH IS LESS THEN R 100.00, I decided to get a second opinion at another Mr price store ( Bridge City ) surprisingly</p> <p>they assisted me with No hassle , and was very understanding and their service was amazing the security asked me to go to the counter , the person that assisted me was</p> <p>Very friendly she asked me to take what am going to exchange with. Her service was the best , I got what I wanted as a Customer and I was very happy so my Question is why are the Rules different</p> <p>Which I believe Mr price at Gateway and Mr Price at Bridge city are the same company , or should I ask why was I treated differently at Mr Price in Gateway Or was I underestimated.</p> <p> </p>