Terrible service at Mr Price

I ordered online (click and collect) and paid via EFT on the 23 November 2019. Money was deducted from my account but when I checked the order appeared as cancelled on my app. Which means it was not processed. Two days later I called Mr Price helpline, they told me I should send proof of payment because the order does not show on their system together with order number. I did exactly that, but got no response or whatsoever on my enquiry. Sent a number of emails to them still no response. When I call they tell me to send proof of payment again, I sent it for about 7 times already to different consultants but none is coming with a solution. Since last week Thursday I'm told the matter with with the finance department to verify my payment, but this is taking too long. I'm losing patience please help me.

Order number: ***