TERRIBLE SERVICE AND LATE DELIVERY

On the 20th Dec 2017 i placed an order for shoes. Last week i contacted their customer services to confirm when the order will be delivered because i haven't received any communication as yet. Keith in their customer services ASSURED me that it would be delivered by this week. I called them this morning and to no surprise the agent i spoke to sang a different tune. The order will only be delivered next week. Now from experience, you clearly cannot take their word because they cannot commit to what they say. The service is appalling. No sense of urgency, no trying to accommodate you , you just have to deal with the fact that you must wait. PATHETIC!!!!