TERRIBLE SERVICE

<p>On Friday 26 May I went to Mr Price Cnr Lady Grey & Main Street, Paarl.</p> <p> </p> <p>I went there after work to purchase a gift voucher. I got to the branch at 16h35.The que to the tills were quite long and I stood in the line. One of the workers came to the line and asked client who were paying with cards to go to another line where someone was helping with a handheld payment device. I asked the gentleman if I could also go there to purchase a voucher. He answered "no" but told me that he would get me the voucher. I continued to stand in the que.</p> <p>I got to the till at 17h05 where the cashier told me that they were having system problems . The same guys was called and then only he went to get the voucher. When she wanted to load the voucher the system showed "offline".</p> <p>While I was waiting there the one cashier said that they should inform the clients that they were having problems but no one wanted to. I could not identify anyone as no one had name tags . The same guys was walking up and down and by then the line was very very long and clients were standing in it unaware of the problems.</p> <p> </p> <p>I became very angry whn the lady after trying to reboot her computuer said she could not help me because the system showed offline. I told them that they were suppose to inform us that they had problems and then we would have had the choice to stay and wait or go else where to buy.</p> <p> </p> <p>The guys I do not know if he is the manager never once appologised. He kept on saying that its system problems and they cannot do anything about it.I do not have a problem with the system issue but the mere fact that they never thought to inform the clients waiting ages in the long lines.</p> <p>I hope that this will be brought under someones attention at Mr Price to improve their service delivery.</p> <p> </p>