Terrible service

I cant believe i am being treated like , i have more respect for my animals at home!! I made payment for my online order on the 18th december.. email proof of payment liased via email , fb right now i have been on the line with mr price for 30 mins and the call was cut. I liased with my bank the payment was made i just want a refund so ill never have to deal with you guys again. Order number : ********** 57719 recent request number received 338871. Could i please request that when you check for payment on your system you look at the proof of payment and check the bank account number it was sent to as per the proof of payment.