Terrible Service

Yesterday I received my Mr Price statement via post and when I opened it there were statements for 2 other people based in Wynberg. I phoned the call centre to find out what's going because I was concerned especially due to the fact that the statements shows the email address and contact details. I made the call at 10:39 and I must say I'm not impressed with the service I received from the consultant. The was no empathy for my concern and no apology. She just kept saying that it was a mistake and it won't happen again. I've been in the customer services industry for a while and as a consultant should the company be at fault you apologize for inconvenience caused especially because the statements could have fallen in the wrong hands and ***** can easily take place. Mr Price really needs to give their staff proper training because what I experienced today is unacceptable.