CC
Clinten C

1 reviews | Active since Nov 2016

28 Nov 2016, 12:27

Terrible Service

<p>I ordered brown shoes at Mr.Price Harrismith that they ordered from Pietermaritzburg that is 3 hours away from us and they showed stock in these shoes, and now i am going for the 3rd week that i still have not received the shoes. I have been calling 3 times a week to follow up on my order as NO ONE from the mr price shop has called me to follow up with me and let me know what is going on with my order. A lady that i spoke to today told me that the shoe ordered is damaged so now they have to order a new one for me somewhere else. I am higly dissapointed in Mr.Price Harrismith for the TERRIBLE service that i have received from them!!! I will defenitley see to it to close my account with them that i have had for quite a while noe. I am a good paying customer who has not missed one payment from that i have had my account with them. I seriously am dissapointed with Mr Price and i will make sure that everyone i know will see how customers get treated. </p> <p> </p> <p>Thank you</p> <p>Clinten</p>

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Replies (1)
Mr Price
Mr Price's reply29 Nov 2016, 07:42
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP