1 reviews | Active since Aug 2016

04 Aug 2016, 17:16

Terrible service

<p>According to my knowledge,the fourways mall mr price store closes at 6pm on weekdays. Today after work I went to mr price to exchange a dress that doesn't fit. At about 17h45 I approached the fitting room to try on a few items to see which one fits, to my surprise -the lady that is in charge of the fitting room has blocked the hallway with clothing rails saying "she" is closed! Her colleague tried to explain to her the reason I needed to use the fitting room (which was completely unnecessary hence I need not to explain to anyone why I wanna buy clothes) Krinsy, I believe that's her name, started throwing tantrums, being all melodramatic with a stinking attitude, left the fitting room unattended, was shouting at her colleague, leaving me standing there looking like a fool -so I went inside anyway since it was open, only to find that none of the clothes actually fit (see why I needed the fitting room?). I believe that the is a more formal approach to deal with customers cause you have no idea what the next person has been through. Krinsy was acting like a 5 year old and that totally disgusted me, cause if I recall -it's actually not the first time this thing happens, it's just that I am not sure if it was the same childish Krinsy or not</p>

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Replies (1)
Mr Price
Mr Price's reply05 Aug 2016, 11:33
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price