Terrible online shopping service

I ordered clothes for me and my little one on 17 April via online shopping, everything was paid for and I was getting emailed progress daily till 25 April (which was the supposed arrival date)! I haven't received my order, nor have I been emailed or contacted as to the reason for the delay. When I go on the website, it says processing??? For 3 or more weeks, hayi shem that is madness. The order was even supposed to be delivered to me but to my nearest Mr Price, I have ordered before and received my items on time! What's going on? Such unprofessionalism, give me my order now!!!