Terrible online shopping experience

I placed an online order on the 9th of December and selected the economy delivery option which takes 4 - 7 working days. It is 9 days later and I still did not receive a mail to advise on delivery. The status on my order is still 'shipped'. I called their contact centre this morning and was advised that I will get an email today(9 days later) advising that I can come collect the items, it is now 15:50,still no email and I need the items for tomorrow morning. I must say I'm very disappointed and will definitely not be shopping there anymore.