Terrible Online Service from Mr Price

Terrible Online Service from Mr Price

I have ordered 2 parcels from Mr Price online; 1 from Mr Price Clothing 12/05/2019; and 1 from Mr Price Home 08/05/2019.

Both these order have been pending for more than 2 months. Emails back and forth.

I ordered both of these online; paid for door-to-door delivery and entered my home address. However Mr Price notified me that my parcels are ready for in-store collection. Which was not what I requested nor what I had paid for. Upon querying this Mr Price responded that I needed to change the settings on my profile, which is not indicated any where when ordering an item.

I requested a refund for the Mr Price Home parcel as I do not have access to collect this from a store. I still have not received this refund. Mr Price keeps on saying this needs to reach the warehouse first before it can be processed. This is an internal process and I don't agree that this should be impacting the customer. Anyway Mr Price confirmed that the warehouse received the item and still no refund has been received.

My Mr Price Clothing order, Mr Price suggested from their side to refund me as the delivery from their courier was talking too long. Instead of receiving a refund, they sent me a voucher. Still have no access to a mall. So I asked this to be resolved and for Mr Price to refund me. They have finally refunded me and along with the refund I was charged for a cheque deposit fee of R65 by the bank. Which I shouldn't be held accountable for seeing this was an error from Mr Price.