Terrible online service

Two weeks ago, I placed an online order and received a notification that my order was ready to be shipped. Minutes later I got another notification that 2 of my items from the order were out of stock. At no point did the app mark the items as out of stock. So why confirm an order and wait for shipment to advise a customer that the items are out of stock?? A week later I placed another order and there's no movement on the tracking for 7days. I followed up on the chat only to be told they were checking with the warehouse and minutes later I'm told there's a strike. So you guys didn't know about the strike and you didn't see the need to inform me about the possible delay until I reached out?? Terrible online service and communication.