Terrible online experience

On 26 October I had made an online purchase and used a voucher and my credit card to pay. I received an email confirming my order number, items purchased and date of delivery (4 November at 5pm). On various occassions I attempted to track my order and was told by the online system that it does not exist. On 5 November, not having received my order, I lodged a complaint telephonically and on Whatsapp, sending proof of purchase and payment. They escalated the problem to the finance department and I was told it would take 24 to 48 hours to resolve. It is now 9 November and I have been told to be patient because the finance department is dealing with it. I am highly annoyed by the service I have received and the money which has been taken from me without receiving what I have purchased. I definitely do not recommend purchasing anything from Mr Price online, it has been a headache and trying to get anyone there to assist you is frustrating