Terrible Interaction with a Call Centre Agent
This one is for a call centre agent. I phoned yesterday (22/12/22) and Chloe answered. I was calling for my husband. He was in the room with me but just busy with something, so I just did the initial call and introduction. I’m aware they need to speak to the account holder so I always knew I’d hand the phone over to him. I was just trying to help my husband out. So I gave her the reason for my call and also then recited my husband’s ID number to her. She then asked if I’m the account holder and I said no but I’m just helping my husband. I said that he was standing right next to me and I was about to hand the phone over to him, which I told her. Then she said to me, “Your husband can’t speak for himself!?” and then hung up the phone. She said this with such a mean tone of voice. I was so so shocked and disgusted by her manner. Chloe is giving you guys a bad name with her terrible service - at least to me anyway. Please make sure you speak to her because she could be speaking to other customers in the same way that she spoke to me…maybe even worse! Nobody is asking her and other customer service agents to be perfect, just be respectful and kind. She was anything but that. Please resolve this with her urgently.
