Terrible horrible service

<p>So I went shopping with my daughter on Sat 01/07/2017 at Mr price thembi mall. my daughter been a teenager she took 3 pairs of pjs thinking I wouldn't see and just pay instead of two as agreed. the third pj was scanned by mistake and I asked the cashier to kindly please cancel/ void it. with a smile she said no problem then called her manager. (An elderly woman) when the manager came to authorize she lost it telling me that I should decide what I want to buy whilst still at the queue not at the till. she said it in a very rude and sturn voice. my daughter was so scared by taking extra pjs and kept on apologising. she just looked at us and said we're not the only customers that need service in the shop</p> <p> </p> <p>I refuse to be treated by a manager nogal in such a manner . she should lead by example and I refuse to return to that shop until she apologies. yes it was busy it was month end but customer service is a must 24/7/365</p>