EB
Elana B

1 reviews | Active since May 2014

31 Jul 2023, 14:51

TERRIBLE Experience at Mr Price Cape Gate

What a terrible experience at Mr Price Cape Gate we had today.

We were in Cape Gate this morning only to find a man going off on what seems to be the woman who is in charge of the store layout. He was making a MASSIVE scene on the floor, in front of the customers and treating the woman like absolute garbage. We felt so sorry for her and the other staff members who was standing with her. He was going off about the mens' pants being layed out from light to dark or from dark to light and it was wrong according to him, and her polite explanation as to why it was that way made sense.

I am very sorry, but no one should be treated like that, and if anyone spoke to me like that I would be gone in an instant. She deserves an apology from that man for being treated that way!!

As a survivor of mental abuse myself, it was VERY triggering to be in an environment where a man was yelling like that and my sister and I were quite upset by this.

If this is how the staff is treated I don't even want to buy from your store again, and I am a regular customer. SIES!!!

0
Replies (2)
Mr Price
Mr Price's reply31 Jul 2023, 17:08
Official
Hi Elana de Beer.
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price Cape Gate will be in contact with you shortly.  

Kind Regards

Mr Price

EB
Elana B's update01 Aug 2023, 09:22
Reviewer Update
So the same person I was complaining about, who I now know as Herold Cooks, called me now and tried to sell me some ridiculous story about how it was all "friendly banter", despite of him going off on them the entire time we were there and the terrified looks on people's faces. They definitely did not look like they enjoyed themselves and I am very sure that the surveillance footage will tell the same story.

Many surrounding people were giving them looks as they passed. He then tried to intimidate me by raising his voice at me while I was explaining to him that he should take any conflict elsewhere and not in front of the customers and that it was very triggering to listen to the yelling. He raised his voice at me multiple times as I was fighting back the tears because of being triggered AGAIN by the same man who is not even my father. He did apologise at first but got angry as I did not accept his apology while he continued to raise his voice at me. I am very sad about this as Mr Price was one of my favorite stores and I will be canceling my Mr Price account once the balance is settled because I refuse to do business with people who treat their employees and now their customers like that.

I am very disappointed and I actually want to take this public so more people know about this.