Terrible customer service with no respond.

I've been emailing Mr Price with no respond to any of my emails. All I want is for the matter to be resolved.

On the 8th of March I reported an incident that took place on the 5th and 7th of March to the Mr Price store in promenade.

Online purchases took place on my account .The purchase on the 5th March amounted to R1199. 95 and 3 purchases on the 7th March to the value of R2839.84.

I spoke to a consultant by the name of Justine and was advised the purchases will be reversed within 24 to 48 hours. I asked her for a confirmation email and was advised it will be emailed as soon as the purchases has been reversed.

I checked my account 2 days later and only the R2839.84 was reversed. I received no email and made my way to the Mr Price home store in promenade where I had to repeat myself again.

I spoke to a consultant by the name of Anelisiwe who advised I need to get an affidavit from the police station for the matter to be handled by the insurance department. The purchase will then be reversed.

I expressed my disappointment as I was not made aware of this process as it could have been done first time around. He also advised me that the online profile would be removed and my account would be blocked from any further purchases.

To this day I still haven't received any feedback on the matter after handing in an affidavit as asked and I will be contacted. No contact and no email. I've been paying my account and my installment is influenced by the high purchase that is still reflecting on my account.

I've been patient and I've waited. A month later and no one is getting back to me. The level of disappointment I have is beside myself.