Terrible customer service and even wore management

<p>Purchased items off the app followed by fast shipping however did not recieve the order number on the app, however confirmed over email. Above this confusion, each time I called in to discuss the matter, the associate mentioned I need to wait for clearance of the funds - this was on Monday morning. Today called in to discuss the matter as I had not received any further confirmation or communication from MRP, the associate explained I need to wait for clearance however my bank confirmed the amount had been taken off. i asked to speak to the supervisor as this was not making sense. Only to be told to send proof of payment to showcase I paid. SO - three phone calls later, app 30-40 min on the line and the response is to send POP. Could the first associate not indicate this on Monday. Poor service delivery including a poor attitude from the supervisor and associate. </p>