Terrible customer service

when my bag was stole i went to the branch to report this as my card also taken, the lady which is a manager called the head office and we did some security check over the phone. i told them to change my address which they still got it wrong and i sent an email but no reply or bothered to fix it even my initial. i have been struggling to pay since i dont have a card or an id so i went to the branch at crossing soshanguve, i gave them my id and was assisted with paying, was advised that since i dont have the id i can come with the copy for the new card. i went to sammy marks today i spoke to this rude lady who does not have telephone etiquette let alone manners, i have been sent to pillar to post and not getting any assistance. i even sent an email to customer service all they do is apologies but dont come up with any solutions. my contact number is ***and my email is *** ,