TERRIBLE CUSTOMER SERVICE
<p>I WENT TO OUR LOUIS TRICHARDT CLOTHING BRANCH THIS WEEKEND TO GO BUY SOME CLOTHES FOR MY DAUGTER, RECEIVED SOME TERRIBLE SERVICE, HAD TO STAND IN QUE FOR ALMOST HALF AN HOUR, AND JUST AS I CAME TO BE THE NEXT CUSTOMER TO BE HELPED, I WAS ASKED TO MOVE TO ANOTHER LINE AND STOOD IN THAT ROW FOR ANOTHER HALF AN HOUR? THERE WERE 3 TELLERS ON THE TILLS WHICH ONLY "TO HELP CASH CLIENTS", AND ONE FOR ACOUNTS, WHEN I STARTED STANDING IN FIRST QUE NOBODY SAID IT WAS ONLY FOR CASH CLIENTS? I THOUGHT YOUR ACCOUNTS CLIENTS WHICH IS YOUR REGULAR CLIENTS WERE TO RECEIVE BETTER SERVICE, AND AS I WAS STANDING IN THE SECOND QUE SAW HOW THEY HELPED ANOTHER CUSTOMER WITH AN ACCOUNT CARD? FELT LIKE DISCRUMINATION, AND WHEN I CAME TO THE FRONT THE LADY WAS SO UNPROFESSIONAL, LETTING THE CLOTHES FALL TO THE GROUND AND CHATTING WITH ANOTHER PERSON OUTSIDE THE SHOP (SHOUTING) AND CHEWING, AND WHEN I TOLD HER THAT SHE IS NOT BEING VERY HELPFULL SHE LAUGHED IN MY FACE?????????????????? AND IT IS NOT THE FIRST TIME IN THIS PARTICULAR SHOP THAT I RECEIVED SUCH TERRIBLE SERVICE</p>
Good Day
We do apologise for the disappointing shopping experience out in Louis Trichardt, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price
Good Day
We do apologise for the disappointing shopping experience out in Louis Trichardt, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price
Thank you for the reply, but if i have not heard from your area manager by tommorow, I will log antoher complaint, because it has been a week and as of yet no one has contacted me, i am very dissapointed, and negative about MR. Price, it doesnt help you saying sorry and nothing regarding this matter gets any attention???????
Thank you for the reply, but if i have not heard from your area manager by tommorow, I will log antoher complaint, because it has been a week and as of yet no one has contacted me, i am very dissapointed, and negative about MR. Price, it doesnt help you saying sorry and nothing regarding this matter gets any attention???????
