Terrible customer service

8th July So waiting 31 minutes on the phone to sort this out I canceled in March already accident account and family funeral option 4. Spoke to a lady regarding my account she put me through to department that must sort it out waiting 31 minutes no answer. How should I pay my account if this 2 things is not yet canceled. Am so disappointed I mean where in July already and have to pay for that cover that I will not use ever! Second time I phoned again to say that am not getting answer lady puts me on hold again. Phoned again today to find out waiting 20 minutes again no answer for this things I cancelled in March R540 waisted