Terrible customer service

I had placed an online order for winter pajamas and a lipgloss on the 27th of April 2020. My order is still being processed, i called the customer care and asked why my order is taking so long to process, they said because i have a lipgloss included in my order and it is not essential. I asked if they could ship the pajamas in the meantime as it is an essential and they said they are unable to do that. i mentioned to them that other online platforms are shipping makeup and cosmetics and they said they aren't. they are not willing to separate my essentials from my non-essentials in my order. I asked to speak to a supervisor and she conveniently was on another call. Extremely disappointed in the service received from Mr Price.