Terrible communications skills / Customer Service!!

***** was committed on my account, which I communicated to MRP the first time on 13 Feb and again 14Feb. I was then requested to do an Affidavit on the 15th, which I had to send the ***** department and sent the official Affidavit from the Police Station on 17 Feb. I have tried following up on numerous occasions with the ***** Department via email and phoned in to the accounts department. So its been 2 months with a blocked account, BUT not one acknowledgment / communication / reference number, etc of any sort, was received. I have no idea what is going on with my account or if anybody is even busy with this ***** case! And ofcourse, I am not even able to provide you with a reference number, as I never received one!!!