Terrible communication

<p>I did an online purchase with MRP clothing on Wednesday (5 July 2017), in the same week a made 2 other online purchases with companies a day after my order with MRP. Both those companies got back to me regarding my order, kept incontact with me and let me know where my order is and I have received my order from those companies. MRP has not done any of the above, I am extremely disappointed in the service I have received. My payment was only processed the Friday (7 July 2017), keeping in mind that I have chosen the express delivery which takes 1 to 3 working days which means my order should have been delivered to me today, 12 July 2017. I received an email on 11 July 2017 stating that my order has been shipped only to receive another email on 12 July 2017 stating that one of the items I have ordered is out of stock, and without confirming with me first just decide to send me a gift voucher. I have also contacted the customer service on 12 July 2017 @ 13:39 pm and spoke to one of the consultants who made it seem as if this is my fault. My online shopping experience with Mr price was terrible and I will not shop online with them in future. I will also make this known to as much people as possible.</p>