Terrible behaviour and I am the ********

The most shocking behavior from Mr Price. *****ulent activities on my account and I cannot get to speak to a human being. Eventually got hold of the ***** department and I am getting treated like a ********. When all I asked is for to advise on where these purchases were made because I did not make them. I have to get a affidavit and sworn statement to get help. I do not go into a store I only shop online, and my online purchases are very clear because it keeps a history. So how earth can anyone buy in a store without my card. And why can you not tell me where the purchases were made