Terrible account service

your agent Janine is highly rude and unprofessional. she first says my account is in arrears and she cannot unblock it despite me explaining the the account is in arrears. she puts me on hold and then tells me that my account is in current and not blocked which is the exact same thing that I said. I do not appreciated being told that I haven't paid and being told that I don't understand how an account works. I am an accountant, I understand exactly how to read a statement.