Tendai. Very bad customer service

Good day

I bought an Alcatel tablet on the 15th Dec 2021 Cash at Mr Price Waterfront. The phone had an issue of not detecting a sim card. I returned it to Zevenwacht Mall on the 17th Dec 2021 because I was advised that I can take it to any Mr Price should I have any issues with it. They tested the phone with another sim and told me I should return it to the Waterfront store(MrP). On the 18th Dec 2021 I took it to the Mr price at Waterfront as advised.

When I got to the store I spoke to the lady by the name of Tendai because she was the one who helped me with the phone on the day of purchase. When I called her she ignored me, I called her again after 5 minutes or so, she got very aggressive and told me she is busy. I then asked why is she not communicating then that she will attend to me when she finishes what she is doing. This was her response, "Hayi, hayi sisi." At this time she is not even looking at me. After some few minutes a guy was called who works with phones. I explained what happened and he called the same Tendai who kept on being rude to me and even telling me that they can't help me because Tonny is not at work. They will have to book the phones for repairs. This statement got me very angry because this was only the 4th day after purchase and they also tested the phone and can see its faulty. They even brought another new one and inserted then sim card it also didn't work but they could not help me. I arrive at the store at 10am I was standing there Tendai was going up & down as if am invisible. And was very angry at me that am not happy with the service and how they treat me. I was with my 11 months old, she was restless because I was standing there with her for along time and Tendai told I should buy a pram for a child which I found very disrespectful or maybe Mr Price accepts a certain class of customers. I felt as if maybe I am not supposed to buy at your stores because I don't meet the criteria because I don't have a pram for my child... In my waiting I was told I have to wait for another guy who only came at 12:00. Even upon his arrival they could not help. They kept on changing simcards and calling Tonny without talking to me. I had to raise my voice in order to be helped and got my refund. AFTER 3 HOURS. I don't see myself buying anything from any Mr Price.

What I went to do there was an exchange or refund as the phone was technically faulty. I don't know why it took that long to be help. Why does one have to scream in order to be assisted for something that was not even my fault.

I am very disappointed at Mr Price and Tendai. How did she even become a supervisor? Her service is pathetic!