Suspension of Shopping Allowance Despite Full Payment

I am writing to express my deep frustration with Mr. Price’s handling of my account. On Thursday, when I called customer service, I was informed by one of your assistants that my online shopping had to go through the ***** department before approval. I was shocked by this, as I am not under any investigation whatsoever. I paid the full amount (R2985) on different dates prior to month-end, exceeding the required R2975. Yet, despite this, my allowance was suspended, and my orders are now failing because the payment supposedly hasn’t reflected.

This is unacceptable. I have met all obligations and deadlines, yet my account is being treated as if there is suspicious activity. I demand a thorough review of my account, immediate reinstatement of my shopping allowance, and a proper explanation for this delay.