FB
Fredelaine B

1 reviews | Active since Jan 2017

09 Jan 2017, 16:56

Supervisor fails to contact client

<p>I have been contacting MRP since 23 December due to non delivery. In every corresponce I have asked for a supervisor to contact me. Since then my first reply came on 6 Jan and I was assisted by Courtney Hutchinson. In every email I have sent I have requested and each one she ignored that. Today I sent her a mail indicating that she has been ignoring that part of the email. She apologised and ignored it again. It got to a point where she indicated the supervisor was in a meeting. The supervisor must have been in the meeting for days... weeks.</p> <p> </p> <p>This experience leading up to this has tarnished MRP reputation for me.</p> <p> </p> <p>Completely dissatisfied about how my complaint has been handled.</p>

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Replies (1)
Mr Price
Mr Price's reply10 Jan 2017, 15:09
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by Management who will handle this matter personally with you.

Many Thanks

Mr Price