NL
Narriman L

1 reviews | Active since May 2015

29 Jul 2016, 11:24

SUCH PATHETIC SERVICE!!!

<p>I am totally disgusted by the degree to which Mr price service has deteriorated. First bad experience Claremont store. 2 for 1 sale. Cashier scans the items clearly marked 2 for 1 and the second items price doesn't scan as free. I'm told some bs story that one item must be cheaper than the other. I say nowhere does it say that. I jus prior to that purchased two items exact same price and one went off as free. She says well that is how it was explained to them. To make a long story short I go to another cashier totally different story. It is rung of as free. With that bad experience in mind I try the online shopping which I have done many times before. Only to find it doesn't accept my debit card. Because I don't wanna miss out on items in my basket I do an eft. Eve though money goes off order stays on processing for days. I submit online someone contact me as money has gone off..no one ever does...but my order goes to shipped.. I wait and wait..check order status on on the dot tracking says dispatched.. Then says no back stamps..for two days..I call the call center.. Who calls on the dot..it will take another day or two even though it's been dispatched?? I say I can't wait that long..but if I want to cancel...it will take 7 to 14 working days to get my money back and if I take it back to store when I eventually get it..I won't even get cash but a voucher.. Excuse me?? I have bought many times before obviously not very recently but never had this utterly disgusting service.. Definitely last time for me..What's happening Mr price.. Don't let ur good name go to ****..u don't even deserve that one star</p>

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Replies (1)
Mr Price
Mr Price's reply29 Jul 2016, 14:10
Official

Hi Narriman

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.


We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price.