MT
Mareldia T

1 reviews | Active since Oct 2015

20 Oct 2015, 16:23

Subconsciously

At Mr. Price. I fitted it a jacket, I was looking for a mirror. I only had 30minutes lunch so everything is a rush for me. I found some items which I asked to be kept aside and to do a branch check. I gave my contact details. I go to Mr. Price every day and the consultants know me by name. I was in such a hurry and unknowingly forgot that I am still wearing the denim jacket, I proceeded out of the store in to Achkermans store. I then realized I still have the jacket. I immediately took it off and advised the cashier who's assisting me that the jacket belongs to Mr. Price and I need to return it. Just a few seconds later the Mr. Price staff came in demanding where is the jacket the manager entered the store asking in a vulgar tone of voice for the jacket. She grabbed it. I felt so completely embarrassed. I literally felt naked and humiliated in front of everyone. I honestly made a mistake and forgot that I was subconsciously even wearing the jacket. If I wanted to ***** the jacket in any way I would not have even be in Ackermans.I was utterly humiliated and the situation was dealt with in a complete incorrect manner this was humiliation on another level and I even apologized

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Replies (1)
Mr Price
Mr Price's reply20 Oct 2015, 16:37
Official
Hello Thomama,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price

Best regards,