STORE POLICIES

MY SON BOUGHT ME A DRESS FOR XMAS. I DID NOT LIKE THE DRESS BECAUSE I DO NOT WEAR DRESS. HE MISPLACE HIS TILL SLIP, BUT HE PAID WITH HIS CARD. I TOOK THE ITEM BACK FOR EXCHANGE FOR SOMETHING ELSE. THEY TOLD ME THEY CANNOT REFUND, NOR CAN I EXCHANGE IT FOR SOMETHINGELSE. I HAVE TO TAKE THE SAME ITEM BUT A DIFFEREN SIZE." I WAS ****ED" I PHONE THE CALL CENTRE I SPOKE TO CAMERON PILLAY WHO WAS VERY AROGANT AND IRRITABLE TOWARDS ME. WHAT MUST WE AS CONSUMERS DO TO STORES THAT CAN CHANGE THERE POLICIES JUST LIKE THAT. IT IS NOT ACCEPTABLE.