1 reviews | Active since Oct 2015
Stop the debit orders!
Mr Price Mobile informed me after aa call audit that the situation was in my favour, the device was promptly collected and I was immediately charged an admin fee which was settled via debit order. I was then asked to request a credit note on 01 Nov via email which I did immediately. I was informed by 2 staff members there would be no further costs incurred. I still have not received the credit note and since then 2 debit orders have been deducted from my ***.77 (1 dec) and R1627.53 (18 dec). I have emailed the person dealing with this matter with no response. I have used all my airtime being on hold to the call centre. I am at a loss as to how else I'm able to get this rectified as Mr Price Mobile is not responding to my correspondence. This situation has been ongoing since 14 Oct - over 2 months now this has caused such unpleasantness. PLEASE MR PRICE MOBILE contact me!!!
Thank you for taking the time to raise this matter for our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Call Center Supervisor, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Best regards,
Thank you for taking the time to raise this matter for our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Call Center Supervisor, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Best regards,