****** phone at Mr.Price and they don't care

Received bad service in 2019 February regarding a phone that was ****** at Mr price the Glen I was told crime is high in south Africa and there is a note outside the stores that protects the store from being responsible for your ****** goods. This means even if the stuff *****s it is fine. They refused to let me watch the camera footage to this day and I refuse to set foot in their stores. Although it's been a year it still saddens me. To think my parents paid for the phone and it was taken by someone .