Stinking attitude staff

Yesterday afternoon I went to your Hillbrow branch to get an exchange in some items I had purchased. After waiting approximately 5 to 10 mins in the queue I am called one of your cashiers by the name of Kelebogile (if that’s the right name she gave me). I give her my receipt and tell her I’m doing an exchange and she quickly says, “ no I’m not doing exchanges, please join this queue next door” (being the cashier next door), who by the way was assisting a customer and had another customer that she was gonna assist before me. I than asked why it was that she couldn’t assist me, and with the most uncalled for attitude she says it’s store policy that only person should do exchanges and that I had to wait in line again to be assisted and she walks off with a basket in her hand while I’m talking to her. I honestly do no have an issue with your policies of only having one person doing exchanges in store, it is the manner in which your staff talk to customers. This is not my first encounter with your rude staff, and I really wanted to call a manager today to explain to me why it was the hillbrow staff were so rude to customers, but I thought I’d put my complaint here. Kelebogile needs soft s****s training and understanding that the customer is there to be given great service and not an I don’t care service. This should actually be given to all your staff please. I would really one day love to post a compliment about good service that I receive instead of bad service all the time.