1 reviews | Active since Jan 2025
STILL WAITING FOR THAT CALL
<p>ON TUESDAY, 13 JULY I CONTACTED MR PRICE TO REPORT THAT I NOTICED A PAYMENT FOR PURCHASE WAS DEDUCTED TWICE. I CALLED THE HELPLINE ONLY TO BE TOLD THAT I MUST GO BACK TO THE SPECIFIC STORE, THEY ARE THE ONLY PEOPLE WHO CAN ASSIST WITH THE REVERSAL. NO HAPPY WITH THAT RESPONSE, I THOUGHT .......E-MAIL THEM WITH MY QUERY. I GOT AN AUTOMATED RESPONSE TO SAY SOMEONE WILL GET BACK TO ME........WELL THAT WAS TWO DAYS AGO, TOMORROW THREE.......STILL WAITING FOR THE CALL. QUICK TO TAKE MONEY, BUT NOT TO GIVE IT BACK. THE AMOUNT WAS OVER R500!! HOPING SOMEONE WILL CONTACT ME NOW!</p>
Good Day ADRIANA
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Good Day ADRIANA
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
I was contacted by Dalene Randall via e-mail. She indicated she contacted the area manager of the Tokai branch to get in contact with me, this was on the 19th. No one has contacted me yet. Dalene has been very helpful and indicated that she would remind the manager again. The fact that an area manager cannot find five minutes to contact a distressed client back is shocking and totally unacceptable. I need the payment reersed immediately, otherwise i will take the matter to the newspapers and ombudsman.
Good day
I was contacted by Dalene Randall via e-mail. She indicated she contacted the area manager of the Tokai branch to get in contact with me, this was on the 19th. No one has contacted me yet. Dalene has been very helpful and indicated that she would remind the manager again. The fact that an area manager cannot find five minutes to contact a distressed client back is shocking and totally unacceptable. I need the payment reersed immediately, otherwise i will take the matter to the newspapers and ombudsman.