Still waiting for my goods to be delivered

I placed an order on the 2nd this month then asked someone to make a payment for me at absa. To this day I have not received my parcel and when I contact the contact centre I was advised that my order had been cancelled due to non payment. But when I had spoken to Justin he has advised me that I would not need to email or fax the proof of payment as the payment does reflect immediately he even confirmed via WhatsApp that my payment is reflecting on their side and I would be getting my order by the weekend. I have misplaced the proof of payment and I paid into the bank account an amount or R580.00 order nunber: ***. Asa advised that they cannot assist me withow a copy of proof as it was an arm deposit