Still no response or call from mr. price

ORDER NOT PROCESSED AND YET MONEY TAKEN OUT FROM MY ACCOUNT

Yesterday 12.12.2019 , I did an online order for clothing, the transaction was processed and the funds went out of my account, but my order couldnt be placed. I called the call centre on ********** and I spoke to a Tasmin. She didnt even ask my details or even log a query, she just told me to send an email to *********** with the proof of payment. She said finance will check and see if i will receive an order or not. An email was sent yesterday at 11:30, no confirmation of my email or even acknowledgement, its another day today and still there is no response or a call. I need this to be resolved urgently, it might seem minor to them, but to me its a big inconvenience as i need to receive my order by next week before i go on holidays. My details: Iris Phumzile Mahlalela ID:**********086