1 reviews | Active since Oct 2012
Still no contact from MRP Group
<p>I have posted on this site last week the 07/10/16 about my issue that i am currently experiencing with Mrp Group still I have not been contacted by anyone with regards to the matter..</p> <p>I am disgusted by the way the treat the customers & will never want to deal with a company who has no sense of urgency & remorse towards their customers. .</p> <p> </p>
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
MRP
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
MRP
Good day
With regards to this query I received a call from one of your consultants this morning who clearly had no clue of what the query was about..as she mentioned that they did an investigation & listened to the recording of the call where i accepted to take out the funeral cover.. I did not dispute that fact in any of my emails or on my posts on this site. I clearly stated in all of my emails that my query was I did not recieve any documentation months after taking out this funeral cover.. I find it extremely infuriating that after so many queries your staff has no clue what is going on.. so I had to explain again..
She advised me that if I no longer want the cover that I should cancel.. it's was never about that.. I wanted to know why I had not received documents , if i had to cancel, what happens to the 2 months that I have paid for? It is no fault of mine that there was negligence on your side..I want to be reimbursed .. She goes on to add she can email me documents today.. why was that not done the moment I signed up for the funeral cover??
Apparently the documents were sent but probably there was a postal error..They have been trying to get ahold of me but the number they had was wrong.. My contact details are on the email I have sent to the customer care line & posted on this site were they have picked up my complaint. . Too many excuses no solutions.
I will never want to deal with your establishment again..as I can see how dishonest & *********** they are..
I have sent an email in September & was given a number too call which is non existent ..I have been trying from then till last Friday .. This is not on.. i would appreciate it if your establishment would own up ..its your mistake rather than giving me the run around & being so clueless an apology would have been much appreciated. .
I have been a customer of MRP Group for many years & will gladly take my business elsewhere.
I now have to wait for a supervisor to decide whether or not I can be reimbursed. .
I will be seeking legal advice with regards to this matter.
Good day
With regards to this query I received a call from one of your consultants this morning who clearly had no clue of what the query was about..as she mentioned that they did an investigation & listened to the recording of the call where i accepted to take out the funeral cover.. I did not dispute that fact in any of my emails or on my posts on this site. I clearly stated in all of my emails that my query was I did not recieve any documentation months after taking out this funeral cover.. I find it extremely infuriating that after so many queries your staff has no clue what is going on.. so I had to explain again..
She advised me that if I no longer want the cover that I should cancel.. it's was never about that.. I wanted to know why I had not received documents , if i had to cancel, what happens to the 2 months that I have paid for? It is no fault of mine that there was negligence on your side..I want to be reimbursed .. She goes on to add she can email me documents today.. why was that not done the moment I signed up for the funeral cover??
Apparently the documents were sent but probably there was a postal error..They have been trying to get ahold of me but the number they had was wrong.. My contact details are on the email I have sent to the customer care line & posted on this site were they have picked up my complaint. . Too many excuses no solutions.
I will never want to deal with your establishment again..as I can see how dishonest & *********** they are..
I have sent an email in September & was given a number too call which is non existent ..I have been trying from then till last Friday .. This is not on.. i would appreciate it if your establishment would own up ..its your mistake rather than giving me the run around & being so clueless an apology would have been much appreciated. .
I have been a customer of MRP Group for many years & will gladly take my business elsewhere.
I now have to wait for a supervisor to decide whether or not I can be reimbursed. .
I will be seeking legal advice with regards to this matter.