VN
Vanessa Naidoo-Pillay

1 reviews | Active since Aug 2011

23 Sept 2016, 09:04

Still being billed after my Mr Price account was said to be closed

<p>In early August my Mr Price account was paid up and I went to the East Rand Mall branch and completed forms for the account to be closed. The Mr Price employee signed the closure form and said she would fax the form and thereafter my account would be closed. I asked for a reference or any proof and the employee at Mr Price stated that they dont provide such things and that the account automatically gets closed without even a letter being emailed. Today I received a bill from Mr Price for the account being opened. This is ridiculous. I signed a form requesting Mr Price to close my account. If I go back to the store they will make me pay the outstanding amount and complete another form and then a month from now I will be billed again. I WANT MY ACCOUNT CLOSED!!! Mr Price needs to improve their procedures and I am not liable for this a month billed amount as I requested and completed forms for the account to be closed. </p>

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Replies (1)
Mr Price
Mr Price's reply23 Sept 2016, 12:44
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Mr Price