*****ing from customers

Good day

I have been waiting for feedback on my missing item from my order for 2 weeks now. I only get scripted automated messages as a response.

My order number is ***

I collected my order from the Mr Price in Walker Park but the pajama set was missing the pants so only half my order arrived. The staff there were very helpful but couldn't assist further as it's an online issue.

The store I collected at assisted me and contacted someone to deal with the issue who said it usually takes 24 hours to sort out (and that the warehouse would be contacted to try trace the bottom of the set) but that it may take a day or 2 longer due to a backlog. It has been over 2 weeks and I have still not heard from anyone about my missing item never mind recieving the missing item.

Please advice how I can get the other half of the order or a refund ASAP. She said a refund could not happen either until an enquiry took place.

I have paid for my item, waited patiently to receive it, received only half of what I paid for which is useless without the other half and received no feedback and awful service.

Mr Price is *****ING from customers.

Please assist