Status: Delivered but nothing received

I placed an order with Mr Price online on 24/07/2021. Order number ***. I paid R45 delivery charge to be sent to my home. I received an email stating delivery was out on 03/08/2021. I never receive any order. Upon my querying last week Friday (13/08/2021) I received an email on Saturday stating order delivered. I never received any order on Saturday and its now almost 4 weeks since i placed the order with no goods received, This is very disappointing as I have never had any issues with Mr Price. Now this! I want my R700 back if you guys lost my \order.