Staff *****ING from Customers

This has to be one of the worst experience EVER.

My sisters and i decided to go to go to Mall of Africa on Black Friday. We got to the mall, parked, and went in to Mr Price.

We got there and went down the elevator to the ladies department. Then we all split to different clothing departments. HARDLY 2MINS being at the store. My middle sister called me to inform me that her purse was ******. I quickley rushed to where she was. Asked her what happened, she told me that her purse was ****** from her childs back pack which she was carrying on her back, she was pushing the baby on the pram. Something told me to also check my purse in my hand bag....only to find out that it was GONE!!!!

We then reported the issue to the staff members and left our contact details, while speaking to the guys, another lady was on the phone crying, telling the person on the line that her purse was ******. We were so traumatised, so we decided to leave the mall and go home. About 3 hours later, my sister received a call from Mr Price to inform her that her purse was found, everything was still there except for her money (R1900.00). 15 mins later they also call me to tell me the same and that my money (R2500.00) was GONE!

As soon as i got home i remembered my steps at Mr Price. This is how my purse was ******:

I saw a top that i liked, walking to it there was a lady who works at the store who had clothes in her hands, packing them back on the rails. The top i liked was at the top rail, so i had to reach for it, the process was delayed because i was searching for my size. So as i was reaching i bumped into this lady that works there, all i said was "sorry", didnt even look at her, nothing was suspicious cause it was the staff working, she was hanging back the clothes right under my arm on the rail below.

Monday came, and i went to collect our purses. I asked to speak to the Store manager (Phil) but he had already knocked off, so i asked for his number. I called him and explained what happened. He said he would speak to head office the next day. I called him the next day to follow up and all he said was they cant assist me cause i cant identify the person, all they can say is "SORRY". Really????

I then asked him to give me a contact person and details of the person he was dealing with, which he did. I called the Risk Manager (Kruger Osborn) whom didnt help me at all, he told me the same thing that there is no evidence that it was the staff stole our purses. He said he would investigate and that i should give him a call on Monday (04 December 2017). I sent him text messages that day which he failed to respond too.

Tuesday came and he decided to call me to let me know that they have investigated, so i asked him how he investigated, his response was, they asked the staff if they saw me or stole from me....response from staff was No!

My concerns here are: 1. How do you just investigate like that, ofcourse the staff memeber/s wont admit to *****ing from me. 2. Its very funny how the purses were found in the store. If it were just a random person, they wont just take the money and leave the purse in the store 3. The reason why the purses were found in the store is because the staff members get searched every time they leave the store. 4. MR PRICE DOES NOT HAVE ANY CAMERAS - How to they control shop liftings????

Now i have lost money which i cant get back because i was unable to identify the person...why dont they have cameras?????

I am highly disappointed and Disgusted with the staff and store. I am NEVER going to Mr Price, Mall of Africa.

People be aware of your belongs when in that store. The staff take advantage cause there are no Cameras.

I just want my money back. How do i go about exposing them?