CZ
Coceka Z

1 reviews | Active since May 2021

11 Dec 2021, 21:26

Staff ******** customers of thier bank cards information at Pavillion Mall

With the ***** going on in our country we still have staff at Mr Price Pavillion asking for customers to write card numbers and give to them. This happened after I purchased goods and funds came off my account both Sms and App shows the transaction but still they refused to give me the clothes I bought instead I was forced to give my bank card numbers if I need to be assisted. The lady who is the supervisor there told me she was gonna call the bank tomorrow which is Sunday and get my money reversed, funny enough along our talk she mentioned that the specific tills which we were redirected to had a problem with STD bank cards but none of them ensured that no customers are sent there. I refused to give her the card number and left the clothes in store. If this is how people are getting ****med in these shops then so be it I am done with Mr Price. Worst of it all she is asking for my full details to be written at the back of the till slip. Like really *** how is this professional with people's hard earned money or its maybe the staff works with ********** to share customer information. Pathetic and disgusting service I have encountered today.

0
Replies (2)
Mr Price
Mr Price's reply12 Dec 2021, 15:12
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price 

CZ
Coceka Z's update15 Dec 2021, 11:20
Reviewer Update
I am still awaiting feedback no clothes no money no call