*********** Staff and Terrible after sale service

Please DONT make use of Mr Price when purchasing a mobile phone, biggest mistake I have EVER made they are completely ***********. My daughter was saving for a new phone for several months, we went to Mr Price Herm**** to finally purchase the phone, unfortunately they did not have the phone she wanted in stock and the staff could not give us an indication on when they would be receiving the specific phone as according to her they dont know what they get. We then decided to order the phone online via Mr Price, the phone was delivered on time but unfortunately there is something wrong with the phone as it keeps giving an error stating that the software on the phone is *******ed. I contacted Mr Price via the chat and spoke to someone with the name of Dudu who advised me that I should take the phone to the nearest Mr Price, we took the phone to Mr Price (Whalecoast Mall) and the service was absolutely shocking to say the least, the staff had NO idea what to do and even asked us as the customer on what they are supposed to do? They actually went so far as to tell us to activate our mobile hotspot so that they can check the phone...after more than 45min of going back and forth and explaining the problem over and over we were told to come back on Monday 10/06/2024, they will be able to assist us then. On Monday my husband took the phone back, this time they still had NO idea what to do, No idea how to book the phone in or what documents to complete. So my question is as follows, if the staff are so *********** that they do not know what to do, how exactly are they going to send the phone away and where exactly are they going to send it to as they dont know what to do? We requested that the phone be either exchanged or that they refund our money , but this is apparently not an option and my daughter is still without a phone. Mr Price is a complete disappointment. Please DONT PURCHASE ANYTHING ONLINE FROM THEM. After the terrible service we received from them I will keep on posting and warning people against Mr Price.