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angelonaicker A

1 reviews | Active since Aug 2015

04 Sept 2017, 13:10

Some of the MRP Staff In La Mall Need Training

Good day

i am very disappointed at the staff at Lucia Mall Mr Price (Cashier--Nosiphiwo Nkolisa Nonko) i went there to purchase 2 items from the store that was quick, however when i got to the till it was another story altogether. Its simple i wanted my receipt to be printed and not emailed. The consultant cashed up gave my change but no receipt, when i asked for a received she did not know how to do that, i spend like another 20 minutes just waiting for a receipt. In that wait i as the client was not told politely that she will be back to ask for help or inform me as a paying client what is happening, she was just speaking to her colleagues in Zulu which i can understand clearly that she dont know how to use this system and its broken and then left me the client unattended and speaking to her colleagues. That is what frustrated me. On top of that the supervisor comes, not like other stores greet the client and explain what is happening she just comes and she cant even handle the system as well. Instead of giving me a proper receipt with a total she give me a gift receipt. i just walked out of the store because she was of no help as well. If i had to spread the word of my experience today it will be not to use mr price for anything ever again.

thanks

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Replies (1)
Mr Price
Mr Price's reply04 Sept 2017, 13:35
Official

Good day

We do apologise for the disappointing shopping experience out in La lucia, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price