JM
Jienie M

1 reviews | Active since May 2016

22 Jun 2016, 13:47

So unhappy hate MRP mobile

<p>Gooday to whom it may concern,</p> <p> </p> <p>I have taken a prepaid contract with the MRP Mobile group and the contract was normally between R300 – R500 maximum. But last month they sent be a statement of R1,138 I immediately phoned them and I spoke to a consultant that 'Shaun Thaver' ********** and attached I have the proof where I specifically requested them to Cancel/ Terminate my contract… up to date I have not received any other feedback from them but they sent me a bill of another R1144 of data that I have not used after my last conversations with them I cut up the sim card and I can proof that the phone was not in use for the last month… so how can they expect me to pay for something that I requested to stop and was complaining about a month back…</p> <p>This issue has not received the attention from them that it should and now me as the consumer has to pay up and I feel this is completely unfair!</p> <p> </p> <p>Can someone please assist to resolve this matter all information and request to stop my contract is included in attached documents</p> <p>Warm regard</p> <p>Jienie</p> <p> ********** 693<br /><br /></p>

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Replies (1)
Mr Price
Mr Price's reply22 Jun 2016, 14:00
Official

Hi Jienie

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price