MB
Mario B

1 reviews | Active since Jun 2017

10 Jul 2017, 12:41

So Fed Up with this Company

<p>I can't be more dissapointed with a company like MR Price.</p> <p> </p> <p>I Posted a Prevoius complaint a few weeks back about the accounts department of MR Price never closing my account, a very helpful lady from Accounts Department called me and understood my frustration.</p> <p> </p> <p>They admitted that the problem layed with MR Price because they never received my account closure from the branch in Loch Logan Waterfront in Bloemfontein. They advised me to provide proof from the brranch where I closed my account, then my account will be closed, and all "outstanding debt", will be removed.</p> <p> </p> <p>The reason for this was that they never received a letter to close my account from the branch where I closed it. the branch was MR Price at Loch Logan Waterfront Mall in Bloemfontein.</p> <p> </p> <p>Now all of the sudden the manager named Ben is not working anymore for that branch so all my proof is lost and according to the managers at MR Price Loch Logan Bloefontein, they can't find my proof of closing the account. the Guy named Ben is not working there anymore and my card was snippered in that branch, I had to call MR PrIce after they promised they will call me, according to them they do not find my account closure confirmation.</p> <p> </p> <p> </p> <p>The worst of all is that I called MR Price 3 times the last 2 weeks, but I visited them more than 5 times in the last 2 weeks and they had a different story everytime.</p> <p> </p> <p>The worse part for me personally is that I had to drive to the Loch Logan Mall and pay parking on my own cost everytime to just find out what is going on.</p> <p> </p> <p>The one day I arrived there the lady assured me she would search for that file and call me, I called the following day-no news.</p> <p> </p> <p>2 days Past and I went to MR Price again. The women that was supposed to help me was shocked to see me becasue she "forgot" to search for my document.</p> <p> </p> <p>i really feel this is the worst service ever received, and now I sit with the problem that The Close of my account was never received(this happened in March).</p> <p> </p> <p>Now I Dont have any proof to proof my closure of account because of poor sevcie, if the Manager did his work in March I would actually not be frustrated with this porblem.</p> <p> </p> <p>I don't know how MR Price train their employees but according to the service I received the training is very poor, and no Humanity exists anymore in the Corporate World.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Mr Price
Mr Price's reply10 Jul 2017, 14:21
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Accounts Department and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price