Smashed hopes and shopping

It seemed like a good idea to order some plant pots online that weren't available at my local Mr P, on 9 Feb this year. I received 2 follow up mails about the order, then nothing for a week. After a few more days, I tried to call the store, but there was no reply. I mailed the help desk, still haven't had a reply to that. Next, I called the helpline and was promised a return call once the problem was investigated - that never happened. After a few more weeks. I called the helpline again and this time got a reference no. as apparently the tracking trail had run out at the courier. I received no return call, but did get two mails in quick succession telling my my parcel was at the store, and my parcel was still at Northgate store. I went to collect it soon after. The box was crumpled and badly sealed. I was asked to sign for it but checked the contents first. Once pot was smashed, not surprisingly, because, in spite of metres of bubble wrap being used, nothing was used to pad the extra space in the box and the items were left to rattle around. Of course, I'm not likely to use the online service again and I am thoroughly disgusted with the lack of backup service.